Delete inside the app
- Open Waraq-Khana and enter the main game menu.
- Open Profile in the top bar.
- Select Delete online guest and data.
- Read the warning and confirm Delete online guest.
The live account is removed after the server confirms the request.
Request deletion by email
Email karzai24.mk@gmail.com with the subject Waraq-Khana online guest deletion request. Include your online display name if remembered, your platform (iOS, Android or browser), and approximately when you last played. We may ask for limited, non-secret details to distinguish anonymous accounts. Identified email requests are normally processed within 30 days.
Never send a password, access token, refresh token, installation credential, private-party code, local guest identifier or cards from a private hand.
Email a deletion request
What deletion removes
- Your live online Nakama account, opaque online account identifier and generated online display name, together with any earlier player-written name still held on the account.
- The account's installation-authentication mapping and active server sessions.
- Hosted private invite codes and account-owned server storage, including request-limit and matchmaking/coordination records.
Temporary active-match state remains in memory until the match ends or stops; it is not saved as a permanent player match history.
What remains separately
Your offline profile exists on your device and is separate from the online account. Remove it with Forget local guest or clear local app/site data. Local language and card-back preferences remain until changed or local app/site data is cleared. Clearing local data or uninstalling alone does not remove your online server account.
The production MySQL managed-backup policy uses a configured one-day retention. An older backup may contain a copy of the account until that backup expires.
Restricted recovery copies created during the September 28, 2026 migration are retained for no more than 30 days after creation, then removed. They are not used for ordinary gameplay. This is separate from the one-day managed backup policy. Their scheduled removal date is October 28, 2026. This is an owner-operated procedure, separate from Oracle's automated managed-backup expiry.
Sanitized OCI diagnostics have a configured 30-day retention and exclude player identifiers, names, IP addresses, credentials and gameplay payloads. The private MySQL slow-query table can contain SQL values and is checked every 15 minutes; it is cleared when an entry is older than 24 hours or the table reaches 10,000 rows. This is a periodic cleanup rule, not an exact 24-hour maximum. Other local infrastructure error logs rotate by size: game/API containers use three 10 MiB files each and website error logs use two 5 MiB files. Those size limits do not set a maximum age. These records are restricted operational diagnostics, not player histories or advertising profiles.
Request correspondence
Deletion-request email is used to process the request and retained for no more than 30 days after completion.
Other support threads and attachments are retained for no more than 30 days after the issue is closed, then removed. These are owner-operated mailbox retention periods; the app does not perform automated email cleanup.
Recovery and questions
If recovery uses older account data, completed deletion requests must be reapplied before the service reopens to players.
Questions about deletion can be sent to karzai24.mk@gmail.com. See the current privacy policy and support page.
درخواست حذف به فارسی
برای حذف فوری، در منوی اصلی نمایهٔ مهمان را باز کنید و «حذف مهمان آنلاین و دادهها» را انتخاب کنید. اگر برنامه را ندارید، به karzai24.mk@gmail.com ایمیل بفرستید و نام مهمان آنلاین، نوع دستگاه و زمان تقریبی آخرین استفاده را بنویسید. هیچ رمز، توکن یا اعتبار ورود را ارسال نکنید.
په پښتو د ړنګولو غوښتنه
د سمدستي ړنګولو لپاره په اصلي مېنو کې د مېلمه پېژندپاڼه پرانیزئ او «آنلاین مېلمه او معلومات ړنګول» وټاکئ. که اپ درسره نه وي، karzai24.mk@gmail.com ته ایمیل واستوئ او د آنلاین مېلمه نوم، د وسیلې ډول او د وروستي کارولو نږدې وخت ولیکئ. هېڅ پټنوم، ټوکن یا د ننوتلو اعتبار مه استوئ.